Return Policy
Return Policy – Morenza
Thank you for shopping with Morenza. We want you to feel confident with every purchase. If your order is not quite right, our support team is here to help.
Returns
Items may be returned within 14 days of delivery.
To be eligible for a return, the item must be:
- Unused, unworn, unopened where applicable, and in its original condition
- Free from stains, odors, makeup marks, pet hair, damage, or signs of use
- Returned with the original packaging, tags, labels, seals, accessories, and protective materials included
- Accompanied by a valid proof of purchase or order number
Please make sure returned items are carefully packaged to prevent damage during transit.
Clothing & Apparel Returns
For clothing, outerwear, and fashion items, returned products must be unworn, unwashed, unaltered, and in their original condition with all tags and packaging included.
Items that show signs of wear, washing, perfume, deodorant marks, makeup stains, pet hair, odor, damage, or alteration may not be eligible for return or refund.
Skincare & Beauty Product Returns
For skincare, beauty, and personal care products, items must be unopened, unused, and returned with the original packaging and seals intact where applicable.
Due to hygiene and safety reasons, opened or used skincare and beauty products may not be eligible for return unless the item arrived damaged, defective, or incorrect.
If you have sensitive skin or known allergies, please review the product details and ingredients before use. We recommend performing a patch test before applying any skincare or beauty product. Discontinue use if irritation or discomfort occurs.
Return Process
To request a return, please contact our support team at:
📧 coated-stages.3d@icloud.com
Please include your order number, the reason for return, and clear photos or videos if the item is damaged, defective, incorrect, or not as expected.
Once your request has been reviewed and approved, we will provide return instructions and the return address. Please do not send the item back before receiving approval from our support team.
Shipping Costs
Return shipping costs may be covered depending on the situation.
If the return is caused by our error, such as receiving a damaged, defective, or incorrect item, we will provide further assistance.
If the return is due to personal reasons, such as ordering the wrong size, choosing the wrong color, changing your mind, no longer needing the item, or selecting the wrong product, the return shipping fee may be the customer’s responsibility.
Original shipping fees may not be refundable unless the return is due to our error.
Refunds
Refunds will be issued after we receive and inspect the returned item.
Please allow up to 14 days for us to process your refund after the returned item has been received. Depending on your bank or payment provider, it may take 1–2 billing cycles for the refund to appear in your account.
You will receive an email confirmation once your refund has been processed.
Exchanges
We may be able to assist with size, color, or product exchanges depending on availability. If you would like to exchange an item, please contact us first with your order number and the item you would like to exchange.
For hygiene reasons, skincare and beauty products may only be exchanged if they are unopened, unused, and in their original condition, unless the item arrived damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at:
📧 coated-stages.3d@icloud.com
Please include your order number and clear photos or videos showing the issue. We will review your case and provide a suitable solution.
Non-Returnable Items
The following items may not be eligible for return:
- Clothing items that have been worn, washed, altered, damaged, stained, or affected by odors after delivery
- Items with makeup marks, deodorant marks, perfume, pet hair, or visible signs of use
- Skincare, beauty, or personal care products that have been opened, used, damaged, or tampered with
- Products missing original packaging, tags, labels, seals, accessories, or protective materials
- Customized or personalized products
- Gift cards
- Digital products
- Items returned without prior approval
Contact Us
For any questions regarding this Return Policy, please contact us at:
📧 coated-stages.3d@icloud.com